First Underwear Order - 100% Satisfaction Guarantee
- We are sure that you will love your new KULA Men's Underwear, however, if you are not completely satisfied we will provide a full refund on your first order if notified by you within 14 days of receiving your order. No questions asked. This offer applies to 1 pair of underwear only. Only try on 1 pair of underwear.
PLEASE NOTE - The satisfaction guarantee does not apply to t-shirt purchase. Standard clothing returns apply to our t-shirt product. The T-Shirt can be tried on and still returned to us within 30 days for return or exchange.
Applies to first underwear order with KULA only
Please note the ‘first pair guarantee’ only applies to your first order with KULA. Any subsequent orders with KULA of any underwear style will not be covered by the first pair guarantee. After the first order we will only accept returns of unopened items, we will not refund items from subsequent orders that have been tried on.
Ordered multiple items in your first order?
No problem as long as you try on just one pair. That first one is yours to try, wear and to see if it's right for you and then keep it. We'll grant a refund or exchange for your first single pair (1) without needing to send it back. The remaining items in your order should be returned to us and must be unopened, we only accept items back that are still unopened in their original packaging.
Returns postage will be paid by the customer.
Please email us with your order number to initiate your return.
Buying a gift? We don’t include paperwork in our parcels to save on paper, so no pricing will be seen by your gift recipient.
3 month replacement period
We will replace any underwear with defects within the first 3 months of purchase. We are unable to offer a longer term guarantee on our product due to the variation of usage, wash care and wear and tear between each person. We cannot replace items after the 3 month period.